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RFC 6231

"An Interactive Voice Response (IVR) Control Package for the Media Control Channel Framework", May 2011

Canonical URL:
http://www.rfc-editor.org/rfc/rfc6231.txt
This document is also available in this non-normative format: PDF.
Status:
PROPOSED STANDARD
Updated by:
RFC 6623
Authors:
S. McGlashan
T. Melanchuk
C. Boulton
Stream:
IETF
Source:
mediactrl (rai)

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Abstract

This document defines a Media Control Channel Framework Package for Interactive Voice Response (IVR) dialog interaction on media connections and conferences. The package defines dialog management request elements for preparing, starting, and terminating dialog interactions, as well as associated responses and notifications. Dialog interactions are specified in a dialog language. This package defines a lightweight IVR dialog language (supporting prompt playback, runtime controls, Dual-Tone Multi-Frequency (DTMF) collection, and media recording) and allows other dialog languages to be used. The package also defines elements for auditing package capabilities and IVR dialogs. [STANDARDS-TRACK]


For the definition of Status, see RFC 2026.

For the definition of Stream, see RFC 4844.


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