Parent issue: Vendor satisfaction survey

Size (time): 1-6 months from start

Importance/Urgency: Medium

Problem Statement: Sending out a survey up to 11 months after an author's RFC has been published in order to determine how satisfied the authors were with the editing process is not collecting sufficient information (and the information it does collect may well not be accurate). After discussion with the RSOC, a proposal was put forward to try a satisfaction survey process where the survey is sent out shortly after each RFC is published. This experiment will run from 1 February 2019 through 31 December 2019, at which point we will review the experiment against the following criteria:

• What was the response rate? (Looking for over 15%)
• Were the responses in the free-form answer section useful and actionable?
• Did the community have any issue with the survey itself (will need to send a note to ietf@ietf.org to solicit input on the experiment)

RSE Actions:

• Submit proposal to RSOC DONE
  • See RSOC minutes from December 2018 and January 2019
• Review questions with the IETF community DONE See Subject: [rfc-i] Soliciting feedback: starting a satisfaction survey for the RFC Production Center and Publisher
• Set up a SurveyMonkey account DONE
  • note that this is currently held by Heather Flanagan under her Spherical Cow Consulting role. In the future, if the experiment is deemed successful, this should transition to a third-party account that will persist through RSE transitions.
• Provide regular reports through 2019 to the RSOC and in the RSE Plenary reports at IETF meetings

RSOC Actions:

• Review survey feedback reports
• Work with the RSE to determine success of the experiment

RFC Production Center & Publisher Actions:

• No actions required

Costs/Benefits

Financial: Approx $450/annually

Project schedules:

• First surveys to go out 1 February 2019 DONE
• RSE to send out surveys on a weekly basis
• Reports to be offered upon request to the RSOC and at each IETF meeting

Reputation:

Estimated completion date: December 2019