http://www.rfc-editor.org/rfc/rfc3052.txt
RFC 3052: Service Management Architectures Issues and Review, M. Eder, S. Nag2001-01-01T23:00:00-00:00The purpose of this document is to explore the problems of defining a Service management framework and to examine some of the issues that still need to be resolved. This memo provides information for the Internet community.